Location
Uganda
Department
Ground Operations
Posted on
28 Jun, 2021

Reports to: Duty Manager

Job Summary

The Baggage Tracing Supervisor plays an important role in the airport operations of Uganda Airlines by ensuring that passengers’ challenges with their baggage are dealt with. 

Key accountabilities /responsibilities:

Monitor baggage performance within the Uganda Airlines network. Investigate any discrepancy cases related to baggage at Entebbe Hub and all outstations. Design and implement up-to-date training materials for baggage services for all stations. Monitor missing baggage tracking progress from the GHA team and ensure they provide updated information to our passengers. Ensure all stations follow Standard Operating Procedures to settle all the baggage…
Location
Uganda
Department
Ground Operations
Posted on
10 Dec, 2020

Job purpose   

The Workshop Mechanics is responsible for the repair and maintenance of all of the Airside and Landside equipment and vehicles. He/She will be involved in the daily maintenance, fault diagnosis and rectification of a wide range of vehicles, including aircraft loading and servicing equipment.

Key responsibilities:

Repair and perform preventative maintenance on all company equipment as allocated by the GSE Supervisor as per established standards and procedures of Uganda Airlines. Perform daily inspections on equipment and vehicles, provide feedback through serviceability checklists. Provide Nitrogen service to the aircraft when requested. Follow and adhere to all Workshop Safety Guidelines and procedures.…
Location
Uganda
Department
Ground Operations
Posted on
10 Dec, 2020

Job purpose  

The Equipment Operator is responsible for the operation of lower and high deck loaders, passenger steps and buses, aircraft servicing equipment such as Ambu-lift and delivery of baggage and cargo. The Operator is responsible for working as an individual or as part of a team to safely undertake all manual and technical ground handling activities; provide, drive and operate of diverse technical equipment for which he is qualified and licensed. Safe operation of equipment must be carried out at all times as well as providing excellent customer service.

Ensure thorough inspection of all Ground Service equipment in terms of Serviceability, Cleanliness and Safety and to report any concerns to GSE Supervisor and Ramp Supervisor.

Ensure…

CARGO MANAGER

UGA-76
Location
Uganda
Department
Ground Operations
Posted on
26 Jun, 2020

Job Purpose  The Cargo Manager is responsible for all aspects of the day-to-day cargo business operations to ensure viability, safety, efficiency and performance in accordance with the corporate objectives, strategy, and plans.

Key accountabilities/responsibilities

Manage every aspect of the business and company performance including full responsibility for revenue, commercial relationships, operational activities and financial control. Responsible for the revenue activities of the air cargo business in the local markets, implementation of a global commercial sales plan and leading customer and sales activities.  Responsible for the development and sustaining of strong customer relationships (freight forwarders, contract service…
Location
Uganda
Department
Ground Operations
Posted on
13 Mar, 2020

Job role

Reporting to the Duty Manager, the Baggage Tracing Supervisor plays an important role in the airport operations of Uganda Airlines. Our Baggage Tracing Supervisor plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arriving passengers.

Key accountabilities /responsibilities:

Monitor baggage performance within the Uganda Airlines network. Investigate any discrepancy cases related to baggage at Entebbe Hub and all outstations. Design and implement up-to-date training materials for baggage services for all stations. Monitor missing baggage tracking progress from the GHA team and ensure they provide update information…

Quality Auditor

UGA-050
Location
Across the Network
Department
Ground Operations
Posted on
01 Nov, 2019
Job Purpose:

As a Quality Auditor, you shall be responsible for executing, overseeing and monitoring Uganda Airlines’ Quality Assurance system and regulatory requirements in all operational areas as per the Uganda Airlines Quality Assurance Program and documented audit schedule.

Duties and Responsibilities Ensuring sound implementation of Corporate Quality systems in compliance with regulatory and company policy. To Conduct periodic internal and external audits as per audit schedule given by the Quality Manager  to assure compliance with company policy/procedures and industry/regulatory requirements To plan, implement and prepare audit reports and corrective action reports for submission to the Quality Manager Provide feedback to the Quality Manager on results and issues…
Location
Uganda
Department
Ground Operations
Posted on
31 Aug, 2018
Role

Passenger Service Agent is responsible for airline ticketing, check-in and gate service functions for airline customers. He/she will assist in maintaining the level of service expectations of the airline's customers at all times. He/she reports to the supervisor customer services.

Duties and Responsibilities Ensure a safe work environment by following rules and regulations regarding the work place. Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights. Check-in passenger baggage and tag them to appropriate destination. Coordinate ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are loaded on the outgoing flight. Handle customer complaints…
Location
Uganda
Department
Ground Operations
Posted on
28 Aug, 2018
Role 

Customer Services Supervisor is responsible for supervising the Customer Service Team to ensure they continuously provide up-to-date information and excellent customer services to all the passengers. He/ she will ensure provision of information that is consistent with safety, customer service policies and security standards of the company. 

Duties & Responsibilities Provide answers to customer queries, giving directions, pro-actively look for possible improvement and conveying a positive image of the Airline. Coordinate and assist customers with check-in and ticketing processes at the airport. Coordinate gathering of comprehensive customer service feedback data for presentation to the Manager Quality Assurance and Customer Services…
Location
Uganda
Department
Ground Operations
Posted on
28 Aug, 2018
Role

The Director Flight Operations reports to the Accountable Manager and is responsible for Flight Operations Performance, Control of Flight Operations and the setting and monitoring of Operational Standards for all aircraft operated by the airline. He/She manages and supervises the activities of the department and is responsible for hiring of crew, overseeing flight dispatch, cabin services and other operational staff as required by the airline. In this function the Director of Flight Operations reports to Accountable Manager and as a Post Holder must be approved by the Uganda CAA.

Duties and Responsibilities Day to day management of the flight operations department to ensure legal, safe and efficient operation.  Development and…
Location
Uganda
Department
Ground Operations
Posted on
24 Aug, 2018
Role

The Manager Ground Operations is required to ensure safe, efficient, reliable, high quality and cost effective services across the network.

He/She will be responsible for the delivery of high standard of ground operations which meet all regulatory requirements as well as the commercial targets and Key Performance Indicators (KPI’s) set by the Company.

Duties and Responsibilities Ensure safe and efficient management of all aspects of the Company's ground operations. Ensure that the ground operations organization is adequately resourced and managed. Manage and monitor service providers to ensure the ground operations product is delivered effectively and to maximize customer satisfaction. Prepare, update, amend, publish and disseminate Company’s approved Ground…