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Job Purpose;

Provide  leadership  and  training  to  Cabin  Crew  to  ensure  safe,  secure  cabin  operations  that  guarantees consistent and passionate service delivery.

Roles and responsibilities

  • Conduct regular cabin crew line checks to ensure onboard implementation and compliance of safety, security and service procedures and standards. Monitor proper utilization of in-flight utilities to guard against misuse, wastage and damage.
  • Monitor, develop and deliver onboard quality customer service for customer satisfaction and loyalty.
  • Evaluate service procedures and recommend changes where necessary for efficiency and customer satisfaction.
  • Monitor cabin crew grooming standards to ensure conformance to company set standards.
  • Conduct regular flight purser and AFP evaluations and appraisals
  • Assist in preparation, analysis and monitoring of crew data to optimize utilization productivity.
  • Deliver  cabin  crew  safety  and/or  service  training  to  enhance  knowledge  and  skills  while  evaluating level of skills transfer & implementation of action plans.
  • Conduct  regular  audits/inspections  on  flights  to  ensure  continuous  improvement  on  safety,  security and guest experience.
  • Check out newly trained FPs before operating solo.
  • Supervise VVIP flights to ensure seamless service delivery and act as liaison with the protocol team.
  • In  coordination  with  the  Inflight  Performance  Manager,  accomplish routine  monitoring  of  safety, security  and  quality  control  activities  to  ensure ongoing  conformity  with  all  regulatory  requirements, organization standards and local procedures.
  • Ensure and maintain a healthy, safe and secure working environment in compliance with the relevant industry, regulatory and legislative requirements, company procedures, regulatory authorities and requirements of customer airlines.

Minimum qualification and experience

  • Relevant first degree and 7 years flying experience of which 2 years must have been in the role of a line trainer with equivalent demonstrable experience.
  • Holder or ought to have held a Cabin Crew License
  • Fluency in written and spoken English is essential; knowledge of Swahili, French or other international languages will be of added advantage.
  • Long haul experience, a must.  
  • Excellent communication skills
  • Computer proficiency
  • Analytical skills
  • English language proficiency.
  • Organizational, planning and analytical skills
  • IFE and Aircraft systems proficiency
  • Sound knowledge of regulatory and company policies, procedures and standards

About Us

Uganda Airlines, the National Carrier of the Republic of Uganda based at Entebbe International Airport is now accepting applications for a number of job opportunities.

As a member of the team, you will be responsible for presenting a positive image of the airline in keeping with its brand to connect the world to the Pearl of Africa. You will be enthusiastic about serving all Uganda Airlines customers and colleagues with courtesy and respect in line with the company’s values. You will also be championing safety and ensuring international aviation standards are maintained at the airline. This is a great opportunity to be part of the new National Airline, in this exciting industry.

How to apply

Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online at www.careers.ugandairlines.com or by post quoting the Job Reference number accordingly.

Applications should be addressed to:

The Manager Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda
.

Only successful applicants will be contacted.