Provide leadership and training to Cabin Crew to ensure safe, secure cabin operations that guarantees consistent and passionate service delivery.
Roles and responsibilities
Conduct regular cabin crew line checks to ensure onboard implementation and compliance of safety, security and service procedures and standards. Monitor proper utilization of in-flight utilities to guard against misuse, wastage and damage.
Monitor, develop and deliver onboard quality customer service for customer satisfaction and loyalty.
Evaluate service procedures and recommend changes where necessary for efficiency and customer satisfaction.
Monitor cabin crew grooming standards to ensure conformance to company set standards.
Conduct regular flight purser and AFP evaluations and appraisals
Assist in preparation, analysis and monitoring of crew data to optimize utilization productivity.
Deliver cabin crew safety and/or service training to enhance knowledge and skills while evaluating level of skills transfer & implementation of action plans.
Conduct regular audits/inspections on flights to ensure continuous improvement on safety, security and guest experience.
Check out newly trained FPs before operating solo.
Supervise VVIP flights to ensure seamless service delivery and act as liaison with the protocol team.
In coordination with the Inflight Performance Manager, accomplish routine monitoring of safety, security and quality control activities to ensure ongoing conformity with all regulatory requirements, organization standards and local procedures.
Ensure and maintain a healthy, safe and secure working environment in compliance with the relevant industry, regulatory and legislative requirements, company procedures, regulatory authorities and requirements of customer airlines.
Minimum qualification and experience
Relevant first degree and 7 years flying experience of which 2 years must have been in the role of a line trainer with equivalent demonstrable experience.
Holder or ought to have held a Cabin Crew License
Fluency in written and spoken English is essential; knowledge of Swahili, French or other international languages will be of added advantage.
Long haul experience, a must.
Excellent communication skills
English language proficiency.
Organizational, planning and analytical skills
IFE and Aircraft systems proficiency
Sound knowledge of regulatory and company policies, procedures and standards
Uganda Airlines, the National Carrier of the Republic of Uganda based at Entebbe International Airport is now accepting applications for a number of job opportunities.
As a member of the team, you will be responsible for presenting a positive image of the airline in keeping with its brand to connect the world to the Pearl of Africa. You will be enthusiastic about serving all Uganda Airlines customers and colleagues with courtesy and respect in line with the company’s values. You will also be championing safety and ensuring international aviation standards are maintained at the airline. This is a great opportunity to be part of the new National Airline, in this exciting industry.
How to apply
Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online at www.careers.ugandairlines.com or by post quoting the Job Reference number accordingly.
Applications should be addressed to:
The Manager Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda.