Job purpose   

The Manager Cabin Services is a senior leadership role within Flight Operations Department and the airline. He/She oversees the scheduling and supervision of flight attendants to ensure that company flights are operated to the highest safety standards. The office bearer also has training and supervisory responsibility for Cabin Crews across the airline.

Roles and Responsibilities:

  • Set the strategic agenda for Cabin Services and communicates this strategy through the department.
  • Links departmental strategy with the corporate goals and ensures alignment.
  • Overall responsibility and accountability for the performance of the department.
  • Sets standards for delivery of service excellence and ensures it is maintained through management team.
  • Sets the standard of performance and ensures it is maintained through the management team.
  • Ensures safe operations and that all safety standards are maintained.
  • Advises the Director Flight Operations on all cabin safety and related issues.
  • Develops training programs through CCM T&S, especially where sub-contracted, and ensures that these programs are in accordance with the operations manual part D. 
  • Establish service and management policy for the Cabin Crew team. 
  • Provide leadership to cabin crew and ensure the highest levels of safety, regulatory compliance and operational efficiency in line with Company manuals/policies and within legal constraints.
  • Maintain a high standard of services on board to passengers. 
  • Maintain a positive image of the company through cabin crew grooming, uniform and customer service standards.
  • Design and implement training for cabin crews for excellent communication on board.
  • Prepare Cabin Crew Manuals in compliance with CAA regulations.
  • Participate in the recruitment of cabin crew.
  • Manage and supervise cabin crews, including enforcing the company’s standard operating procedures, dress code/uniform and grooming.
  • Implement staff appraisal systems and assess feedback to cabin crew on performance and recommend training and other corrective measures.
  • Ensure correct records are kept by the CCM on cabin crew member performance that these records comply with legislation.

Minimum qualification and experience

  • Holder or ought to have held a Cabin Crew License.
  • At least 7 years’ experience of operating as a Cabin Crew preferably at the level of a purser, 3 years at managerial level.
  • Relevant degree level qualification or equivalent demonstrable experience.
  • Excellent management, administration, analytical and organisational skills.
  • Possess instructor experience
  • Demonstrated leadership and people management skills.
  • Excellent interpersonal skills.
  • Ability to work across cross-functional teams.
  • Strong negotiation and communication skills.
  • Self-driven with ability to deliver results at a strategic and operational level.
  • Previous experience in long haul, wide body operation, will be an added advantage.
  • Fluency in written and spoken English is essential; knowledge of Swahili, French or other international languages and long haul experience will be of added advantage.
  • Has excellent report writing ability.
  • Must be a proficient user of computers

About Us

Uganda Airlines, the National Carrier of the Republic of Uganda based at Entebbe International Airport is now accepting applications for a number of job opportunities.

As a member of the team, you will be responsible for presenting a positive image of the airline in keeping with its brand to connect the world to the Pearl of Africa. You will be enthusiastic about serving all Uganda Airlines customers and colleagues with courtesy and respect in line with the company’s values. You will also be championing safety and ensuring international aviation standards are maintained at the airline. This is a great opportunity to be part of the new National Airline, in this exciting industry.

How to apply

Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online at or by post quoting the Job Reference number accordingly.

Applications should be addressed to:

The Manager Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda

Only successful applicants will be contacted.