The IT Systems Controller reports to the Manager IT and plays a key role in developing and supporting airline applications for the different departments. He /She undertakes different roles, as and when required by department heads and business managers in solving IT related problems and implementing IT solutions required for the successful management and operation of the airline. Activities under this role may involve requirements specification, software design, evaluation, development, testing, project management, quality assurance, training and support.

 Key responsibilities

  • Work with all departments to facilitate IT software and hardware selection, documenting business objectives, functional specifications, requirements, data models and technical architecture to meet business needs
  • Prepare functional and technical specifications for external suppliers or for in-house development.
  • Work with the solutions architects to design right technical architecture to meet business requirements.
  • Ensure error-free codes within agreed time-scales, using the tools, and techniques specified by the Project Managers. Ensure proper documentation of the software for ease of quality assurance, testing, operation and support.
  • Ensure company networks and software solutions are working as desired.
  • Oversee the management of the airline’s website and ensure security of interfaces accordingly
  • Conduct root-cause analysis of reported incidents in operational systems and ensure right changes to code, test and promote following the standard change management process.
  • Design and prepare test plan strategies and oversee test scripts to validate all new software development and enhancements. Participate and be responsible for the test, training and implementation phases of projects.
  • Ensure right quality documentation for ease of quality assurance, testing, operation and support.
  • Ensure that software is peer reviewed and unit tested and help ensure that all functional and non-functional requirements are met.
  • Manage the delivery of sub-projects or small systems and solutions, within the established procedures, quality standards and methods to achieve the targets of quality, cost, benefits and time-scales.
  • Liaise with external suppliers and internal teams involved in the project.
  • Plan to future proof application design/ technology and for increased usage to support the expansion.

Qualifications and Competencies

  • Bachelor’s Degree or equivalent in Engineering/Computer Science or related field.
  • Minimum 3 years of job-related experience required.
  • Experience in managing networks, website design, and or maintenance or software design.
  • Domain knowledge of airline operations, business processes, e-commerce is an advantage.
  • Experience in Business Analysis/Requirements Gathering/Test Design/ Solution Design.


  • A competitive salary is offered

About Us

Uganda Airlines, the National Carrier of the Republic of Uganda based at Entebbe International Airport is now accepting applications for a number of job opportunities.

As a member of the team, you will be responsible for presenting a positive image of the airline in keeping with its brand to connect the world to the Pearl of Africa. You will be enthusiastic about serving all Uganda Airlines customers and colleagues with courtesy and respect in line with the company’s values. You will also be championing safety and ensuring international aviation standards are maintained at the airline. This is a great opportunity to be part of the new National Airline, in this exciting industry.

How to apply

Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online at or by post quoting the Job Reference number accordingly.

Applications should be addressed to:

The Manager Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda

Only successful applicants will be contacted.