Passenger Service Agent is responsible for airline ticketing, check-in and gate service functions for airline customers. He/she will assist in maintaining the level of service expectations of the airline's customers at all times. He/she reports to the supervisor customer services.

Duties and Responsibilities

  • Ensure a safe work environment by following rules and regulations regarding the work place.
  • Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights.
  • Check-in passenger baggage and tag them to appropriate destination.
  • Coordinate ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are loaded on the outgoing flight.
  • Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
  • Make announcements regarding flight activity at gate or over airport’s general public-address system.
  • Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise.
  • Communicate with flight crew on ground and via ground-to-air radio.
  • Coordinate with other airport suppliers regarding specific flight information (i.e. fueling, catering, etc.)
  • Responsible for sending all departure and arrival flight movement messages. 

Qualifications and Competencies

  • Diploma in customer service, Hospitality or related areas.
  • Advanced Certificate of Education (‘A’ Level) Certificate.
  • Customer care work experience of at-least 3 years will be of added advantage.
  • Must be able to obtain airport security clearance which includes a background, employment and criminal record checks.
  • Must be able to lift up to 32kg weight.
  • Must be able to stand, lift, bend, push and pull for extended periods of time.
  • Must be willing to work in elevated noise levels within the airport environment.
  • Basic computer knowledge is required.
  • Must be flexible to work various shifts, weekends, or irregular shifts.


  • A competitive salary is offered

About Us

Uganda Airlines, the National Carrier of the Republic of Uganda based at Entebbe International Airport is now accepting applications for a number of job opportunities.

As a member of the team, you will be responsible for presenting a positive image of the airline in keeping with its brand to connect the world to the Pearl of Africa. You will be enthusiastic about serving all Uganda Airlines customers and colleagues with courtesy and respect in line with the company’s values. You will also be championing safety and ensuring international aviation standards are maintained at the airline. This is a great opportunity to be part of the new National Airline, in this exciting industry.

How to apply

Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online at or by post quoting the Job Reference number accordingly.

Applications should be addressed to:

The Interim Manager - Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda

Closing date: September 17, 2018.

Only successful applicants will be contacted.