Job Role

The Reservation and Ticketing Officer will be responsible for making and confirming reservations for passengers, selling tickets for the airline and reporting to the Station Manager/ Sales Manager. He/ she is responsible for receiving revenue from sales and issuing tickets and receipts to customers. He/ she provides assistance to customers with special needs or requirements whenever necessary.

Duties and Responsibilities

  • Make and confirm reservations for passengers.
  • Arrange reservations and itineraries using flight timetables, airline manuals, reference guides, and tariff books.
  • Perform a proper flight firming check to maximize flight utilization and Reduce No-shows.
  • Assist passengers with complaints and other concerns.
  • Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.
  • Advise passengers on changes in flight schedules, cancellations or confirm reservations.
  • Maintain inventory of available passenger space on flights.
  • Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
  • Ensure that the sales report is closed on time.
  • Promote Uganda Airlines product to generate revenue.
  • Record and process reservations made by phone / fax / e-mail; action telex messages and authorities.
  • Assist travel agents with seat confirmations, upgrade/ downgrade proposals.
  • Handle Miscellaneous Charges Order (MCO's) and refunds, process lost and time-barred tickets.
  • Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
  • Assist respond to any emergency or a major operational disruption affecting the Airlines operations
  • Other duties and responsibilities as requested by Management.

Qualification & Competencies

  • Diploma in IATA.  
  • Detailed knowledge of computer Reservation Systems and IATA processes, is an added advantage.
  • High level of computer proficiency.
  • A minimum 2 years of demonstrable work experience in Reservations and Ticketing.
  • Experience in Call Centre or end user support is an added advantage.

About Us

Uganda Airlines, the National Carrier of the Republic of Uganda based at Entebbe International Airport is now accepting applications for a number of job opportunities.

As a member of the team, you will be responsible for presenting a positive image of the airline in keeping with its brand to connect the world to the Pearl of Africa. You will be enthusiastic about serving all Uganda Airlines customers and colleagues with courtesy and respect in line with the company’s values. You will also be championing safety and ensuring international aviation standards are maintained at the airline. This is a great opportunity to be part of the new National Airline, in this exciting industry.

How to apply

Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online at or by post quoting the Job Reference number accordingly.

Applications should be addressed to:

The Manager Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda

Only successful applicants will be contacted.