Closed

Role

To develop, review and improve the customer experience across various stages of travel. This person will be part of the team that acts as the customer advocate to drive user-centric mindsets and behaviors in the organization. He/she must be passionate about creating a positive customer experience and is a strong believer that positive customer experience is critical to a business’s success.

The Product Development Executive will undertake the evaluation, development, and implementation of new products and product enhancements for greater customer satisfaction.

Job Responsibilities

  • Strategic thinking around the Customer, Data collection and analysis, Product & Service Design, ability to measure and receive feedback and creating a customer-centric culture across the entire organization
  • Assist all aspects of product development from concept to product commercialization
  • Work with multiple business units and stakeholders to lead and execute cross-department customer experience projects/initiatives.
  • Investigate and perform ethnographic research and contextual design investigations to understand customer behaviors, pain points, needs, and aspirations.
  • Bring customer research and insights to life through personas, customer journeys, insight-opportunity frameworks, system maps, and scenarios.
  • Visualize and communicate design ideas using techniques such as service models, customer journeys, system maps and/or infographics.
  • Plan and facilitate brainstorming and ideation workshops with business users and other relevant stakeholders using the insights/research for co-creation of ideas.
  • Converge innovative ideas to a set of tangible offerings in partnership with product/business owners, developers and IT.
  • Responsible for day to day work, priorities and outputs.
  • Responsible for prioritizing initiatives and design features to meet customer and business needs.
  • Align objectives with Uganda Airlines stakeholders on a timely basis.

Qualifications, Experience & Skills:

  • Possess a Bachelor's degree or equivalent work experience; Business Development and MBA preferred.
  • Experience in developing/managing customer experience or journey frameworks is preferred.
  • Has to experience in service design and customer experience discipline and proficient with design tools.
  • Possess strong creative thinking, problem-solving and design thinking skills.
  • Achievement, Drive & Initiative, Passion for Uganda Airlines,
  • Industry and Market Knowledge a MUST / Collaborating as a Team a MUST

About Us

Uganda Airlines, the National Carrier of the Republic of Uganda based at Entebbe International Airport is now accepting applications for a number of job opportunities.

As a member of the team, you will be responsible for presenting a positive image of the airline in keeping with its brand to connect the world to the Pearl of Africa. You will be enthusiastic about serving all Uganda Airlines customers and colleagues with courtesy and respect in line with the company’s values. You will also be championing safety and ensuring international aviation standards are maintained at the airline. This is a great opportunity to be part of the new National Airline, in this exciting industry.

How to apply

Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online at www.careers.ugandairlines.com or by post quoting the Job Reference number accordingly.

Applications should be addressed to:

The Manager Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda
.

Only successful applicants will be contacted.