The Sales and Ticketing Agent will be responsible for providing customer service in terms of ticketing, reservations and other products to generate sales. He/she is responsible for ensuring satisfactory Sales and Ticketing service. He/she will be responsible for the daily operations of the airline Ticket Office, including processing ticket requests for walk-in customers and over the phone. He/she will report to the Manager Sales or Station Manager or Supervisor depending on the airline arrangements.

Duties and Responsibilities

  • Carry out reservations and ticketing activities and serve customers to generate sales.
  • Provide the best applicable fare quotes to airline clients.
  • Solicit, recruit and nurture prospective clients to win business and retain loyalty.
  • Print and reconcile sales returns to account for daily sales.
  • Actively promote all Uganda Airlines products to create awareness and generate sales.
  • Promote direct or telephone sales so as to reduce distribution costs.

Qualifications and Competencies

  • Diploma in Ticketing (IATA/UFTAA) basic airline fares.
  • Advanced certificate of Education ('A' Level).
  • Excellent knowledge of airline products and ticketing processes.
  • Certificate in marketing and sales will be of added advantage.
  • Pleasant and approachable personality with excellent communication skills.
  • Customer focused and able to work within a team.
  • Self- confident and well groomed.
  • Organized with high level of ethics and integrity.


  • A competitive salary is offered.

About Us

Uganda Airlines, the National Carrier of the Republic of Uganda based at Entebbe International Airport is now accepting applications for a number of job opportunities.

As a member of the team, you will be responsible for presenting a positive image of the airline in keeping with its brand to connect the world to the Pearl of Africa. You will be enthusiastic about serving all Uganda Airlines customers and colleagues with courtesy and respect in line with the company’s values. You will also be championing safety and ensuring international aviation standards are maintained at the airline. This is a great opportunity to be part of the new National Airline, in this exciting industry.

How to apply

Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online at or by post quoting the Job Reference number accordingly.

Applications should be addressed to:

The Interim Manager - Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda

Closing date: September 17, 2018.

Only successful applicants will be contacted.