Reports to: Duty Manager

Job Summary

The Baggage Tracing Supervisor plays an important role in the airport operations of Uganda Airlines by ensuring that passengers’ challenges with their baggage are dealt with. 

Key accountabilities /responsibilities:

  • Monitor baggage performance within the Uganda Airlines network.
  • Investigate any discrepancy cases related to baggage at Entebbe Hub and all outstations.
  • Design and implement up-to-date training materials for baggage services for all stations.
  • Monitor missing baggage tracking progress from the GHA team and ensure they provide updated information to our passengers.
  • Ensure all stations follow Standard Operating Procedures to settle all the baggage discrepancy cases.
  • Deliver the highest service levels to all our customers.
  • Responsible for lost and found and damaged baggage handling.
  • Offer alternative solutions to settle baggage claims and render assistance to all passengers.
  • Thoroughly trace missing baggage.
  • Promptly arrange delivery of mishandled baggage (MHB) to passengers.
  • Record irregularities and follow up with passengers on a daily basis.
  • Update passengers on a daily basis on the status of their baggage.
  • Ensure phone calls are picked at all times with sufficient responses to passengers.
  • Ensure that AHLs are updated in the “FF” element for all communication with passengers.
  • Perform any other duties assigned by management. 

Qualifications (knowledge, skills, experience)

  • University graduate or relevant Higher Diploma with experience in all-around airport handling operations with relevant experience in baggage services.
  • At least 3 - 5 years relevant experience in a similar role with a reputable airline or reputable ground handling company.
  • World Tracer Training (Mandatory).
  • Baggage Reconciliation Services (BRS) Training.
  • Airside Safety Training.
  • Aviation Safety Awareness Training.
  • IATA Dangerous Goods Awareness Training.
  • Aviation Safety and Security Awareness Training.
  • Airport Operations Experience.
  • ICAO Safety Management Systems (SMS) Training/Awareness.


  • Good report writing skills.
  • Customer-focused and hospitable.
  • Attention to detail and quality.
  • Excellent communication and interpersonal skills.
  • Confident, decisive and proactive.

About Us

Uganda Airlines, the National Carrier of the Republic of Uganda based at Entebbe International Airport is now accepting applications for a number of job opportunities.

As a member of the team, you will be responsible for presenting a positive image of the airline in keeping with its brand to connect the world to the Pearl of Africa. You will be enthusiastic about serving all Uganda Airlines customers and colleagues with courtesy and respect in line with the company’s values. You will also be championing safety and ensuring international aviation standards are maintained at the airline. This is a great opportunity to be part of the new National Airline, in this exciting industry.

How to apply

Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online at or by post quoting the Job Reference number accordingly.

Applications should be addressed to:

The Manager Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda

Only successful applicants will be contacted.