Reports to:  Passenger check-in Supervisor

Job Summary:

The Passenger check-in Agent shall assist in managing all matters relating to customer service and smooth movement of the airline customer while at the airport and communicate effectively.

Key accountabilities /responsibilities:

  • Ensure a safe work environment by following rules and regulations regarding the work place.
  • Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights.
  • Check-in passenger’s baggage and tag them to appropriate destination.
  • Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight.
  • Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
  • Make announcements regarding flight activity at gate or over airport’s general public-address system.
  • Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise.
  • Communicate with flight crew on ground and via ground-to-air radio.
  • Coordinate with other Airport suppliers regarding specific flight information (i.e. fueling, catering, etc.)
  • Responsible for sending all departure and arrival flight movement messages. 

Qualifications (knowledge, skills, experience): 

  • University graduate or relevant Higher Diploma with experience in an all-round airport handling operation with relevant experience in Passenger services.
  • At least 1 - 2 years’ relevant experience in a similar role with a reputable airline or reputable ground handling company.
  • Good working knowledge of all Passenger Services functions, the airline industry and key customer
  • Good working knowledge of statutory and procedural obligations of the business including health and safety, employment and security issues

Key Competencies:

  • Good report writing skills.
  • Customer-focused and hospitable.
  • Attention to detail and quality.
  • Excellent communication and interpersonal skills.
  • Confident, decisive and proactive.
  • Excellent communication skills
  • Self-­motivated
  • Customer centric

About Us

Uganda Airlines, the National Carrier of the Republic of Uganda based at Entebbe International Airport is now accepting applications for a number of job opportunities.

As a member of the team, you will be responsible for presenting a positive image of the airline in keeping with its brand to connect the world to the Pearl of Africa. You will be enthusiastic about serving all Uganda Airlines customers and colleagues with courtesy and respect in line with the company’s values. You will also be championing safety and ensuring international aviation standards are maintained at the airline. This is a great opportunity to be part of the new National Airline, in this exciting industry.

How to apply

Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online at or by post quoting the Job Reference number accordingly.

Applications should be addressed to:

The Manager Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda

Only successful applicants will be contacted.