Report to: Duty Manager

Job Summary:

The Passenger check-in Supervisor shall manage all matters relating to customer service and smooth movement of the airline customer while at the airport.

Key accountabilities /responsibilities:

  • To lead the Passenger Services Team to ensure staff are trained and motivated to deliver a consistent & excellent standard of service to our passengers
  • To establish and maintain effective relationships with customers and airport company representatives to ensure that a productive relationship is maintained while abiding with service level agreements
  • To monitor operational plans like schedules and ensure that they are well updated.
  • To carry out all Passenger Services functions as required including the identification of legislative, statutory and procedural requirements and ensuring their compliance
  • To develop and exploit commercial and business improvement opportunities
  • To develop and contribute to new planning ideas by ensuring that they are cost efficient and effective.
  • The implementation of Company Health & Safety Policy.
  • To ensure cost effective operational decisions are made including first line supervising, controlling absence, overtime and management of resources
  • To effectively communicate daily shift events to other department internally and externally to ensure all stakeholders are aware of plans and potential consequences
  • Ensure a well-motivated and performing team of check in agents. 

Qualifications (knowledge, skills, experience):

  • University graduate or relevant Higher Diploma with experience in an all-round airport handling operations with relevant experience in Passenger services.
  • At least 3 - 5 years’ relevant experience in a similar role with a reputable airline or reputable ground handling company.
  • Good working knowledge of all Passenger Services functions, the airline industry and  customers
  • Good level of people and operational management skills including leadership, resource management, planning, communication and financial skills
  • Good working knowledge of statutory and procedural obligations of the business including health and safety, employment and security issues


  • Good report writing skills.
  • Customer-focused and hospitable.
  • Attention to detail.
  • Excellent communication and interpersonal skills.
  • Confident, decisive and proactive.
  • Excellent communication skills
  • Self-­motivated
  • Customer centric

About Us

Uganda Airlines, the National Carrier of the Republic of Uganda based at Entebbe International Airport is now accepting applications for a number of job opportunities.

As a member of the team, you will be responsible for presenting a positive image of the airline in keeping with its brand to connect the world to the Pearl of Africa. You will be enthusiastic about serving all Uganda Airlines customers and colleagues with courtesy and respect in line with the company’s values. You will also be championing safety and ensuring international aviation standards are maintained at the airline. This is a great opportunity to be part of the new National Airline, in this exciting industry.

How to apply

Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online at or by post quoting the Job Reference number accordingly.

Applications should be addressed to:

The Manager Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda

Only successful applicants will be contacted.